Privacy Policy

1. Information We Collect

We collect and store information provided by you to fulfill your orders, improve our services, and communicate with you effectively:

• Account & Contact Information: Name, phone number, WhatsApp number, email address, and delivery address provided during checkout or account registration.
• Order & Transaction Details: Items purchased, order history, delivery preferences, and choice of payment method (Cash, UPI, Credit/Debit Card).
• Technical & Usage Data: Your IP address, browser type, device information, and browsing patterns on our website to ensure site functionality and security.
• Customer Support Communications: Messages, emails, or feedback sent to us via WhatsApp, phone, or email to assist with order inquiries or support.

2. How We Use Your Information

We use your personal data for the following essential business operations:

• Order Processing & Fulfillment: Delivering your food items, managing store pickups, and processing payments.
• Customer Communication: Sending order confirmations, dispatch updates, tracking details, and responding to support requests via WhatsApp or email.
• Service Enhancement: Analyzing customer preferences to improve our product range, stock availability, and website user experience.
• Safety & Compliance: Preventing fraudulent transactions, handling payment disputes, and complying with local tax or regulatory obligations.

3. Payment Security

We support payment options including Cash on Delivery (COD), UPI, and Credit/Debit Cards.

We do not directly capture or store your full card numbers, CVVs, or banking passwords on our servers.

Online card and UPI transactions are securely processed through trusted third-party payment gateways compliant with standard data security protocols.

4. Cookies & Website Analytics

Our website uses cookies (small data files stored on your device) to:

• Keep track of items in your shopping cart during your session.
• Remember user preferences for faster checkouts.
• Analyze website traffic and page performance using analytical tools such as Google Analytics.

You can choose to disable or clear cookies in your browser settings; however, doing so may affect certain features of the shopping cart and checkout process.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share necessary data in the following situations:

• Delivery Partners & Suppliers: Delivery address and contact details shared with local logistics partners to ensure timely doorstep delivery.
• Payment Service Providers: Transaction details shared with secure payment gateways to authorize transactions.
• Legal Requirements: If required by law, court order, or government regulation, or to protect the safety, rights, and property of UKOnlineFoods and its customers.

6. Data Retention & Account Control

We retain your personal data only as long as necessary to manage your orders, fulfill tax and legal requirements, and resolve customer support queries.

• Access & Updates: You can access or update your saved address and profile details at any time by logging into your account.
• Consent & Deletion: You can request the removal of your personal data or opt out of promotional communications by contacting our support team.

7. Children's Privacy

Our services are intended for individuals who can form legally binding agreements under applicable law. We do not knowingly collect personal data from children under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal regulations. Any updates will be posted directly on this page with a revised "Last Updated" date.

9. Return & Refund Policy

Due to the perishable and food-grade nature of our products (such as freshly baked rotties, chutney powders, and flours):

No Return / No Refund Policy: Once a good product is sold, delivered, or collected, it cannot be returned, exchanged, or refunded.

Order Discrepancies : If you receive, tampered, or incorrect item, please notify our team within 24 hours of receipt via WhatsApp at +91-77953 37476 or email at support@ukonlinefoods.com with your Order ID and photos of the package for review.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

UKOnlineFoods • Last Updated: July 2026